At Global Process and Product Improvement, S.L. (Gloin) we respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data when you visit our website or interact with our services.

1. Data Controller

GLOBAL PROCESS AND PRODUCT IMPROVEMENT, S.L.
Tax ID: B10404168
C/ García Plata de Osma, 14 4ºB
10001 Cáceres, Spain
Phone: +34 927 184 381
Email: info@gloin.es

If you have any questions about how your personal data is processed, you may contact us using the details above.

2. What Personal Data We Collect

We may collect personal data when you interact with our website or engage in a professional relationship with us.

This may include:

Contact Information

• Name and surname

• Email address

• Phone number

• Company name or professional role

Business and Administrative Data

• Billing information

• Contractual or service-related information

Information Provided Voluntarily

• Data submitted through contact forms

• Information included in CVs submitted for recruitment purposes

We only collect data that is strictly necessary for the purposes described in this policy.

3. How We Use Your Data

We process personal data for the following purposes:

Responding to Enquiries

To reply to messages sent through contact forms or email.

Client Management

• Preparing proposals and quotations

• Delivering contracted services

• Managing billing and administrative processes

• Maintaining professional communications related to services

Supplier and Partner Management

To manage commercial relationships, payments, and professional communications with suppliers or collaborators.

Recruitment Processes

To review professional applications and manage hiring processes when CVs are submitted.

Service Improvement

To analyse website usage and improve our services and internal processes.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent, when you voluntarily submit information or enquiries

• Contractual necessity, when providing services you have requested

• Legal obligations, such as tax or accounting requirements

• Legitimate interest, to improve our services and maintain professional communications

5. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected.

After this period, data may be securely stored for the time required to comply with legal obligations or potential liabilities.

Specifically:

• Client and supplier data: during the contractual relationship and applicable legal retention periods

• Contact enquiries: for the time required to respond and manage the request

• CVs and recruitment data: up to 12 months

6. Data Sharing

We do not sell or trade personal data.

Data may only be shared when necessary with:

• Public authorities when legally required

• Financial institutions for payment processing

• Service providers and technology partners that support our business operations

These providers act as data processors and are contractually bound to comply with GDPR requirements.

Where international data transfers occur, appropriate safeguards in accordance with GDPR will be implemented.

7. Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict processing in certain circumstances

• Object to the processing of your data

• Request data portability

• Withdraw consent at any time

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) or another competent supervisory authority.

9. Exercising Your Rights

To exercise your rights, please contact us at:

info@gloin.es

Your request should include:

• Your full name

• The right you wish to exercise

• Proof of identity

We will respond within one month, which may be extended to two months in complex cases.

10. Children’s Data

Our website and services are not directed to individuals under 14 years of age, and we do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal requirements or improvements to our services.

The most recent version will always be available on this page.